The Relationship Revolution: From Multichannel Customer Service to

See on Scoop.it ? Designing design thinking driven operations

It?s no secret that advancements in technology and the rise of social media have allowed consumers to make their voices heard in a way that brands are still (#SM The Relationship Revolution: From Multichannel Customer Service to ?

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Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Source: http://serve4impact.com/2013/03/21/the-relationship-revolution-from-multichannel-customer-service-to-addressing-the-table-stakes-business-2-community/

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